Refund Policy

1. Freemium Model — No General Refunds

• MyCAPlanner operates on a freemium model. All core features are available for free on our Starter plan at no cost whatsoever.
• Paid plans (3 Months, 6 Months, 12 Months) are optional upgrades that unlock premium features. Since you can fully evaluate the platform before upgrading, general refunds are not applicable for paid plan purchases.
• By upgrading to a paid plan, you acknowledge that you have already experienced the platform through the free tier and are making an informed purchase decision.

2. Duplicate Payment Refund

• If you are charged twice for the same plan due to a payment processing error or technical glitch, you are eligible for a full refund of the duplicate payment.
• To claim a duplicate payment refund, please contact us within 7 days of the duplicate charge with the following details:
• Your registered email address
• Transaction/Payment IDs for both charges
• Date(s) of the transactions
• Screenshot of the duplicate charges (if available)
• We will verify the duplicate payment and process your refund within 5–7 business days after confirmation.

3. How to Request a Refund

• To request a refund for a duplicate payment, reach out to us via:
• Email: support@mycaplanner.com
• Contact Page: /contact
• Please include all relevant transaction details to help us process your request quickly.

4. Non-Refundable Scenarios

• Refunds will not be issued in the following cases:
• Change of mind after purchasing a paid plan
• Failure to use the platform after upgrading
• Dissatisfaction with features that were available to evaluate on the free plan
• Account suspension or termination due to violation of our Terms & Conditions

5. Plan Downgrades

• If your paid plan expires, your account is automatically downgraded to the free Starter plan. No data is lost during this transition — only access to premium features is restricted.
• You can upgrade again at any time to regain full access.

6. Contact Us

If you have any questions about this Refund Policy, please contact us: